Three Ways to Bring Structure to Your Knowledge
Each service is designed for a different stage of readiness — from a first look at your documents to a full multi-department connected knowledge programme.
Back to HomeOur Methodology
Every engagement follows the same underlying process — we look at what you have, identify what should connect, and build a structure that your team can actually use and maintain. The depth of that process varies by service tier.
Discovery
We collect and review your documents and ask questions about how your team works and what information gaps you experience.
Mapping
We identify the key nodes of knowledge and how they relate — what should link to what, and what is missing entirely.
Build
We construct the structure, write the guide, and test it against real scenarios your team is likely to face.
Handover
We deliver written documentation and, in the two larger tiers, a training session so your team is set up to maintain everything independently.
Knowledge Structure Review
An entry service for teams that are curious about organising scattered information into a connected view but are not ready to commit to a full setup. We review a sample of your documents, sketch a small example structure, and discuss what may help. Suited to research and operations teams who want to understand the problem before addressing it.
What is included:
- Review of a document sample (up to 20 items)
- Example structure sketch showing connections
- One discussion session (1 hour) to walk through findings
- Written summary with observations and suggestions
Knowledge Map Setup
For teams that are ready to link their information together. This service builds a starter knowledge structure drawing on your own material, with a clear update routine your team can follow. The result is a navigable, documented structure with a guide that explains how it was built and how to maintain it.
What is included:
- Full document review and structure design
- Implementation in your existing tools or a recommended tool
- Structure guide document for your team
- One training session (up to 2 hours) for your team
- Update routine guidance
Connected Knowledge Programme
A wider engagement covering several departments and sources. We build a cross-linked knowledge structure, establish review cycles, and ensure internal ownership so the structure stays useful as the organisation changes. Designed for organisations where knowledge gaps span multiple teams or where coordination is a recurring challenge.
What is included:
- Multi-source and multi-department document review
- Cross-linked knowledge structure setup
- Structured review cycle plan
- Maintenance guide for internal ownership
- Training sessions for relevant team members
Which Service Is Right for Your Team?
Compare what each tier includes to find the most appropriate starting point.
| Feature | Structure Review RM 540 |
Map Setup RM 1,780 |
Knowledge Programme RM 3,000 |
|---|---|---|---|
| Document review | Sample (up to 20) | Full team scope | Multi-department |
| Structure built | Example sketch only | ||
| Written summary / guide | Summary | Full guide | Full guide |
| Training session | 1 session | Multiple sessions | |
| Review cycle plan | |||
| Multi-department coverage | |||
| Typical duration | 1–2 weeks | 4–6 weeks | 2–4 months |
Not sure where to start? The Structure Review is a low-commitment way to see what a knowledge structure could look like for your team.
Standards We Apply to Every Engagement
Data Confidentiality
All client materials are handled with discretion. NDAs are available before any documents are shared, and we do not retain data after an engagement closes.
Written Outputs Only
Every engagement produces a written deliverable. There are no verbal handovers or informal summaries that disappear after the project ends.
Regular Progress Updates
We update clients throughout each engagement. If anything changes in scope or timeline, we raise it promptly rather than at the final delivery.
PDPA-Aligned Data Handling
Our data practices are aligned with Malaysia's Personal Data Protection Act 2010. We do not use client data for any purpose outside the agreed engagement.
Tool-Agnostic Design
We work around your existing tools where possible. We do not recommend software unless it genuinely serves the structure we are building.
Internal Ownership Transfer
The goal of every engagement is for your team to own the output independently. We do not build structures that require ongoing consultancy to maintain.
Service Pricing
Fixed prices in Malaysian Ringgit. No hidden stages or variable rates.
Structure Review
- Document sample review
- Example structure sketch
- Written summary
- 1 discussion session
Map Setup
- Full structure setup
- Structure guide document
- Training session (2 hours)
- Update routine guidance
Knowledge Programme
- Multi-department scope
- Review cycle plan
- Maintenance guide
- Multiple training sessions
Not Sure Where to Begin? Start with a Conversation.
Tell us what your team is dealing with and we can suggest a starting point. No commitment required at this stage.